FAQS


1. I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. Please call customer care to raise your concern

2. If I request for a replacement, when will I get it
Please visit My Orders to check the status of your replacement. Raise the request for replacement, we will do accordingly.

3. Do I have to return the freebie when I return a product?
Yes, you have to return freebee too.

4. How can I order for large quantities of the product as part of a corporate order?
You can write to corporatesales@kyarate.com for your corporate gifting requirements.

5. Do sellers on Kyarate.com ship internationally?
No, Now sellers on kyarate.com only ship within India.

6. Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

7. Is it necessary to have an account to shop on Kyarate.com?
Yes, it's necessary to log into your Kyarate account to shop.

8. What should I do if my order is approved but hasn't been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

9. Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many Sellers.

10. How do I redeem a voucher code?
Please enter your voucher code and validate it, avoid space.